How Interactive Voice Response (IVR) Works
IVR
Interactive Voice Response syatems are a great way for call centers to automate customer interaction and also call routing.The Customer calls in and is presented with a series of automated options to select from using their landline or telephone keypad.Why use IVR
- Completely Configurable
- Measure call flow
- Lowest Cost
Completely Configurable
We can design, develop and deploy a solution specifically for you.
Measure Call flow
Reports to indicate Customer Interaction with the call flow.
Lowest cost
Can be deployed to work with your existing Systems at lowest cost
Features of IVR
Create your multi-level interactive voice response (IVR) menu to guide the caller through different options and make sure they are always directed to the right department , agent or group of agents and receive relevant information through customized messages. Common features of IVR
- Inbound IVR
- Outbound IVR
- Personalised Calls
- User Interaction
